QR-Based Café Retention System
Turn a one-time café visitor into a regular: scan a QR once, get an instant WhatsApp offer, then automated birthday, win-back and expiry nudges keep them coming back.
The challenge
Cafés spend to get customers in the door once, then lose them — with no contact details, no follow-up, and no reason for that customer to return.
They needed a dead-simple way to capture opted-in customers and re-engage them automatically, with zero extra work for busy staff.
What we built
A single QR code at the table: the customer scans, instantly receives a welcome offer on WhatsApp, and is enrolled into automated journeys — birthday offers, re-engagement nudges when they haven't visited in a while, and reminders before an unused coupon expires.
Staff redeem coupons through a lightweight web form, so the whole loop runs without touching a POS system.